Remote desktop access helps more than the customers. Tools like TeamViewer and its alternatives take it one step further by letting users not only connect but also control the devices, as seen historically with remote support.īusinesses have used remote IT service as a standard customer service solution for years to deliver quick response time around the clock. As its name suggests, remote access allows users to connect to devices and access files on a network from any location. The Best TeamViewer Alternatives for Remote AccessĪlthough many businesses began transitioning to a work-from-home policy only recently due to the pandemic, remote access has been in use for a while.
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